FAQs

Placing Orders

Is there a minimum quantity of products I need to order?
No, you can order as little as one product.

Can I order different products with different medallions?
Yes you can mix and match your medallions with each piece.

Do I need to use a corporate or stock medallion with an initials medallion?
No it is your choice, you can use two stock medallions or two initial combinations on the same piece.

How do I place a large order?
Orders above 20 pieces can be emailed to orders@theinitialsco.com and one of our staff will be there to support the order. All orders are to be placed through a Distributor or contact us directly and we will forward you onto one of our preferred Distributors.

What is the lead time to receive an order?
Custom medallions take 3-4 weeks upon artwork approval. If you are using stock medallions the order will ship in 48 hours or sooner.

Medallions

What art is required to place a custom medallion order?
Vector File; we use Adobe Illustrator to create your custom medallion with correct PMS colours. We cannot use jpegs.

How long to create a custom medallion?
3-4 weeks from start to delivery in our warehouse.

Is there a set up charge for a custom medallion?
Yes, there is a set-up fee. Please see our price list for more details.

Do I have the option of creating a different size medallion?
All our products come with a custom nest that only fits the one size medallion that we offer.

Shipping

Where do we ship from?
All products ship from our Toronto, ON, Canada or Philadelphia, PA warehouse.

How long to receive my order?
The order will leave our warehouse within 48 hours and ship ground across North America.

Can I ship orders to various cities/offices/destinations?
Yes we can split a shipment to different locations.